V1.7 - April 2026
This Danzbet Privacy and Cookie Policy (hereafter, the "Policy") is incorporated into and forms Section 3 part (iv) of the Danzbet Terms & Conditions (the "Player Agreement"). Any conflict or inconsistency between this Policy and the terms of the Player Agreement shall be resolved in accordance with Section 3 of the Player Agreement.
This Policy governs the collection, use, disclosure, retention, and other processing of personal information by Danzbet, including through Danzbet products and services, on Danzbet websites ("Websites") and via mobile applications (collectively, the offerings via the Website, the mobile applications and Danzbet's other products and services, shall be referred to in this Policy as the "Services"). This Policy explains what types of personal information are collected, how the personal information may be used (for what purposes), to whom the personal information may be transferred or disclosed, and how you can ask us questions about our privacy practices. Generally speaking, "personal information" means information about an identifiable individual.
If you do not want us to collect, use, or share your information in the ways described in this Policy, please do not use the Services. By using the Services, you consent to the collection and use of your information (including personally identifiable information) by us as identified herein, in compliance with this Policy and the terms and conditions for the Services.
Danzbet is running Danzbet Website and providing Danzbet Offerings as part of the open and regulated internet gaming (iGaming) market in Ontario conducted and managed by iGO. In the course of providing the Services, in relation to player account, Danzbet collects, uses and discloses personal information on behalf of and as agent to iGaming Ontario.
Danzbet collects personal information in accordance with The Freedom of Information and Protection of Privacy Act (Ontario) (FIPPA), Personal Information Protection and Electronic Documents Act ("Acts") and other applicable privacy laws, and under the authority of Ontario Regulation 722/21 made under the Alcohol and Gaming Commission, and the operating agreement entered into between Danzbet and iGaming Ontario, as each of the foregoing is amended and/or replaced from time to time.
If not otherwise defined in this Policy, the following terms when used in this Policy shall have the meanings set out beside them.
Danzbet collects the types of personal information, which is required by law, or otherwise reasonably necessary to achieve the purposes set out in this Policy. "Under FIPPA, 'personal information' means recorded information about an identifiable individual."
The following provides some examples of personal information Danzbet may collect:
You can visit Danzbet's websites without registering for an Internet Gaming account ("Internet Gaming"). However, certain products and services available through Danzbet websites require that you register for an Internet Gaming account. Should you choose to register for an Internet Gaming account, Danzbet will process your personal information in the course of administering your account.
The following types of information may be collected throughout your registration for, and use of, an Internet Gaming account:
Danzbet collects, uses and discloses and otherwise Processes personal information for the reasons and the purposes set out in this Policy. In addition to providing you the terms in this Policy, when Danzbet collects personal information from patrons for other purposes, we provide a "Notice of Collection" which explains the specific purposes of collection for a given program, service or offering.
Danzbet collects, uses, and discloses and otherwise Processes player account information on behalf of and as an agent to iGO to satisfy Danzbet and iGO's obligations at law. For example, Danzbet will collect certain of the above personal information, and if provided by you, your country of residence, business telephone number, employer's name, employer's address, citizenship, and alias/preferred name for the purposes of complying with our anti-money laundering obligations under applicable law.
In general, and in addition to other processing as described throughout this Policy, the processing of personal information for administering Internet Gaming accounts can be organized into three main phases:
If you choose to use our referral program to tell a friend about our Service, Danzbet will ask you for your friend's name and email address. Danzbet will send your friend a one-time email on your behalf inviting them to sign up for our Services. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program, and we do not use the names or email addresses submitted in these circumstances for any other purpose without consent to do so. You are responsible for ensuring that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message.
If you attest that you are a Politically Exposed Person ("PEP"), the Head of an International Organization ("HIO") or a family member of a close associate of a PEP or HIO, as those terms are defined in the Terms and Conditions, you will be required to provide additional information such as your source of funds, your source of wealth, the nature of connection to the PEP or HIO if you are a family member or close associate of a PEP or HIO, the office or position of the PEP/HIO, the PEP or HIO organization/institution name and, if you are a family member or close associate of a PEP or HIO, the nature of the relationship between the family member and close associate of the PEP or HIO. Such information is collected on behalf of iGaming Ontario and may be shared with other Operators as part of the enterprise level player monitoring.
In addition to the foregoing, the most common purposes for Danzbet's collection of personal information can be organized into four main categories:
Danzbet collects the types of personal information, which is required by law, or otherwise reasonably necessary to achieve the purposes set out in this Policy.
The following provides some examples of personal information Danzbet may collect:
Tracking Technologies obtain your physical location by accessing your IP address, MAC address, RFID, hardware embedded article/production number, embedded software number (such as UUID), Wi-Fi positioning system, or device GPS coordinates. The Tracking Technologies report to us, our service providers and/or iGaming Ontario the physical and geographic location of the computer or Internet connected device from which you are accessing the Services. Your physical location will be reported to us, our services providers and/or iGaming Ontario when you use the Services.
You may withdraw this consent at any time by turning off the location settings or by notifying us in writing that you would like to withdraw such consent. If you turn off the location settings or withdraw such consent, you will not be able to access the Services. Your location information is retained for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements. Location coordinate data is transmitted via Transport Layer Security ("TLS") and/or Secure Socket Layer ("SSL") technology and stored in secured server managed by us and our geolocation and operating partners.
Neither we nor our partners will resell your location information to any third party, except that we reserve the right to provide location information as necessary to satisfy any law, regulation or government agency request.
If you provide Danzbet a cell phone number and expressly consent to receive text messages from Danzbet, you expressly consent to receive recurring informational and transactional texts and marketing messaging, including texts made using an auto dialer, from or on behalf of Danzbet to the number you provided. By providing a cell phone number and expressly consenting to receive SMS messages from Danzbet, you warrant and represent that you are either the account owner of the cell phone number you provide to us, or you have the express permission of the account holder to provide the number and to consent to automated texts to that number.
Although there is no fee associated with this service, your carrier may charge you for each message you receive in accordance with your calling plan. You agree that we are not responsible in any way for such charges.
You can stop receiving text messages from Danzbet at any time by visiting "Marketing preferences" in your "My Account".
Danzbet may obtain information about you from land-based gaming affiliates and from third parties including our business partners and other companies and individuals that you refer to our Services. This information may include, among other things, information related to your land-based rewards account that we need to make the services available to you, information to set up your wagering account and information necessary to connect your wagering account to your account with one or more of our business partners.
The Services are for use by persons 19 or older. If you are under 19, you may not access, attempt to access, or use the Service. We do not knowingly collect or allow the collection of personal information via the services from persons under 19. If a parent or guardian becomes aware that his or her children under the age of 19 has provided us with personal information, the parent or guardian may contact us at the details set out below "Contact Us" section to have such personal information deleted.
Danzbet may disclose personal information to law enforcement, government regulators, and other third parties where permitted or required by law.
From time to time, Danzbet may disclose personal information to service providers acting on its behalf to enable them to perform specific types of processing and other specialized services in accordance with Section 40(2) of FIPPA or otherwise to provide services to and on behalf of Danzbet.
To provide Internet Gaming products and services, your personal information may be disclosed to third-party service providers assisting Danzbet in the administration of Internet Gaming. Examples of such third parties include:
We may also engage and transfer information to service providers to provide certain services to us or to perform certain services on our behalf including analytics, marketing, fulfillment, Know Your Client verification, etc. In some cases, service providers may collect or be provided with access to your information as reasonably necessary to perform such services on the condition that they not use or disclose your personal information for other purposes. Service providers processing of your personal information will be limited to what's contemplated in this Policy.
Service providers who process personal information on behalf of Danzbet are contractually obliged to protect the privacy of Danzbet customers and to only process personal information for the specific purpose for which Danzbet provides instruction or permission.
When you register for an account with Danzbet, you will have the option to sign-up to receive marketing information, including notifying you of special promotions, offers and events via push notifications, e-mail, and other means.
We may also link personal information (including your name, mobile phone number, and e-mail address) with non-personal information (including information collected through Tracking Technologies and Wi-Fi services as described above) and use such information for our own marketing purposes.
Danzbet uses third-party services to serve advertisements on various websites in the Province of Ontario. These third-party advertising services will collect non-personal information from you after you have seen our ad either by clicking on it or scrolling past it, such as:
Danzbet uses this information to tailor its marketing and advertising as well as for analytics and research. Information collected will allow us to create a profile to better provide our advertising to reach specific markets. This information is only retained as long as it is useful, otherwise, it is destroyed.
You may opt-out at any time and other third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA").
We may share the information we collect with our business partners and other third parties for joint marketing purposes and/or our business partners' (or our own) marketing purposes.
If you opt-out of permitting us to share your personal information with our business partners and other third parties for marketing purposes, if those third parties provided services to Danzbet for the purposes set out in this Policy, we may still share the information we collect with them to allow them to provide the services reasonably required to provide you the services you've requested such as processing transactions, fulfilling your requests, responding to your inquiries, etc.
In some cases, our websites provide links to other sites created and maintained by other public and/or private sector organizations. We provide these links solely for your information and convenience. Danzbet is not responsible for the privacy practices of websites not administered by or on behalf of Danzbet.
You should review and understand the privacy policies posted on any linked sites you visit before using those sites or providing any personal information on them.
iGaming Ontario offers a voluntary centralized self-exclusion tool ("BetGuard") whereby individuals may register to centrally self-exclude from all regulated igaming sites in Ontario. BetGuard is offered subject to the BetGuard privacy policy. In connection with BetGuard, iGaming Ontario, Danzbet Inc, and their respective authorized suppliers on behalf of iGaming Ontario, may collect, use, share, disclose, retain, or otherwise process your Personal Information to develop, operate, maintain, sustain, update and modify BetGuard. This information may be used to verify your identity and centralized self-exclusion status, enable your centralized self exclusion from regulated igaming sites, or for any other lawful purpose under the BetGuard privacy policy and the BetGuard terms and conditions. Personal Information will be retained only for the period allowed by the BetGuard privacy policy and Applicable Law.
Danzbet will use reasonable efforts to ensure your personal information is up-to-date and accurate. We ask that you update your information through your account whenever your information is incomplete, out-of-date, or otherwise changes. Subject to applicable law, you have the right to access, update, and correct inaccuracies in your personal information which is in our custody and control by contacting us at customersupport@danzbet.ca. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.
Please contact the Danzbet Support Center at customersupport@danzbet.ca to advise Danzbet of any updates or corrections you would like to make regarding your personal information.
Personal information collected by Danzbet is retained for 7 years after account closure in accordance with applicable law and Danzbet's Records Retention Policies. After the applicable retention period for records containing personal information has elapsed, the records are securely disposed of in accordance with Danzbet information security policies.
Without limiting the foregoing, in certain circumstances as described in the Danzbet Player Agreement, your account may be deemed inactive or dormant. In such circumstances, personal information will be retained in accordance with applicable law and Danzbet's records retention policies (7 years post account closure). After the applicable retention period for records containing personal information has elapsed, the records are securely disposed of in accordance with Danzbet information security policies.
Danzbet has implemented physical, procedural, and technological security measures to protect the personal information in its custody and under its control. Access to personal information at Danzbet is restricted to individuals who require such access to perform their duties. Furthermore, Danzbet imposes information security requirements on third-party vendors and service providers to whom personal information is disclosed.
Non-gaming information and non-live gaming data collected by us through the Services is stored on secure services located in Canada (Ontario and Quebec), United States (Virginia, New Jersey, Texas), Europe (Netherlands). Internet wagering and live game play data collected by us through the Services is stored on servers located in Europe (Netherlands) and is protected by firewalls and other industry standard security measures.
These security measures are intended to protect our servers from unauthorized access. However, no security system is impenetrable, and these systems could become accessible in the event of a security breach. Danzbet has the controls in place that are designed to detect potential data breaches, contain and minimize the loss of data, and conduct forensic investigations of a breach. Danzbet will provide you notice in the event of an incident that materially impacts your personal information (a "Data Incident"). As required by law, we will notify you, iGaming Ontario, and any other applicable regulatory authority about the Data Incident, and we will aid iGaming Ontario and any applicable authorities in the management and handling of the Data Incident.
Within Danzbet our Customer Support Team, Finance Team, Platform Manager, Chiefs of Operation, Information, Compliance and Privacy, have restricted access to personal information on a need-to-know basis and are required to take reasonable measures to ensure that unauthorized persons cannot view or access your personal information. Employees and authorized contractors (section 13) who violate our privacy policies are subject to disciplinary action, up to and including termination of employment or contract for service agreement.
As a standard security practice, Danzbet will take reasonable steps which are generally recognized in the industry to ensure that the communication methods used to support the services do not permit collection or communication by methods that have known security weaknesses or vulnerabilities.
In situations where your personal information is collected by third parties under contract with Danzbet for performance of their contractual duties and other purposes, we require such third parties to exercise reasonable care to protect that information and restrict the use of your personal information to the purposes for which it was provided. When we share your personal information with Danzbet Affiliates or third parties in accordance with the Policy, we require them to exercise reasonable care to protect such information and restrict the use of such information to the purposes for which it was provided to them.
No method of transmission over the Internet, or method of electronic storage is 100% secure. Danzbet therefore does not warrant, represent, or guarantee the absolute security personal information in our custody or under our control.
We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you may use to send e-mails and submit information to use over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you use will provide adequate security for communicating with us. Passwords should be strong and kept private. Any account information supplied to or received by Danzbet will be considered confidential and not shared without your prior consent. We are not responsible for the disclosure or interception of information that you send us before we receive it.
Personal information collected and Processed by Danzbet and/or Danzbet's service providers may be Processed outside Canada and in other jurisdictions as required or permitted by applicable laws.
Information stored and otherwise Processed outside Canada by Danzbet and/or its service provider is subject to the laws of the jurisdiction in which the personal information is processed and/or stored, including the rights of law enforcement and other government authorities to access the personal information.
In addition to any information that you choose to submit to us, we and/or selected third parties may use a variety of technologies that store, or access information already stored on your personal computer, laptop, tablet or mobile phone (each a "device") whenever you visit or interact with our Internet Gaming website or applications.
Danzbet uses both session cookies (used only during your visit and expire when you close your browser) and persistent cookies (stored on your device for longer that just your visit) on its Internet Gaming website. Cookies used by Danzbet collect certain information about your device, such as its IP address, operating system and browser specifications, but do not collect personal information such as your name or email address.
Danzbet installs First Party cookies on devices that access its websites unless the browser used by the device has disabled the installation of cookies. The first party cookies Danzbet installs ensure the website functions as intended, and in some circumstances are necessary for Danzbet to provide services requested by website visitors. For example, enabling first party cookies is required to log in to your Danzbet.ca Internet Gaming account, as first party cookies are used to support the log-in process.
Danzbet also installs Third Party cookies on devices that access its website unless the browser used by the device has disabled the installation of cookies. Third Party Cookies are used by Danzbet to analyze and improve the performance of our websites, offerings, and advertisements.
Danzbet uses web analytics services, including Google Analytics, to understand the interests of our visitors, to market our products and services, and for other internal business purposes.
You can opt out of installation of cookies or delete cookies that were previously installed by updating your setting in the browser you use to visit Danzbet websites.
Please note, however, that cookies allow for optimal functionality of Danzbet Websites, and are required for some features of the Websites to operate. By using Danzbet's websites and Services, you consent to the installation of cookies by or on behalf of Danzbet as described in this Policy.
Danzbet processes certain non-personally identifiable information (non-PII) for its Affiliate Marketing program. This includes:
This data is processed solely for the administration and optimization of the Affiliate Marketing program, including tracking, and monitoring the performance of players referred by affiliate marketers, and meeting regulatory and auditing requirements. It will not be used for any unrelated purposes.
By participating in the Danzbet platform and engaging with affiliate-related programs, players provide consent for the collection and processing of this data as outlined in this privacy policy.
All data shared is anonymized and safeguarded using robust security measures, including encryption and access controls. Service providers process this data strictly for its intended purpose and complies with all applicable privacy laws. This data is retained as long as necessary to fulfill program administration and auditing requirements. Danzbet conducts periodic reviews to ensure data retention remains aligned with its intended purposes. Data that is no longer required is securely disposed of. Danzbet will not sell or disclose your personal information to third parties without your consent, except as set forth in this Policy or as required or permitted by law.
We may share all of the information we collect with any successor to all or part of our business in connection with a transaction involving a sale, purchase, reorganization, merger, or transfer of any of our assets or the assets of Affiliates.
Subject to certain limitations, among other rights, you have the right to (i) request what personal information we collect, use, disclose and otherwise Process on you; (ii) access or correct Personal Information and Player Information retained by Danzbet and (iii) opt out of certain Processing.
For all information handling practices that are not required by the law or are not reasonably necessary to provide the Services you have requested or agreed to, you have the right to opt-out of such information handling practices.
If you wish to opt-out of: (i) receiving marketing communications from us via postal mail, e-mail, telephone, and text messaging, (ii) would like to withdraw your consent for us to share your personal information for marketing purposes with our business partners, third parties or Affiliates, or (iii) and any Processing of personal information that is not legally required or otherwise not reasonably necessary to provide you with the Services you've requested please email us at optout@danzbet.ca or write to us at:
Danzbet
Attn: Privacy Officer
1600 Bath Road
Kingston, ON, Canada K7M 4X6
Alternatively, you may opt out of or unsubscribe from marketing communications at any time by visiting "Marketing preferences" in your "My Account." You may also choose to unsubscribe directly from any such marketing communication received from Danzbet.
Although you may opt out of the use and sharing of personal information for marketing purposes, we may still use and share information we collect for non-marketing purposes as described in the above policy.
Danzbet reserves the right to modify this policy at any time, so please review it frequently. Whenever we do so, we will post the updated version on our websites along with the last updated date.
Danzbet is here to answer questions about the collection of Personal Information and other privacy concerns.
Questions, concerns, or complaints in regard to the Privacy Policy should be addressed to the Chief Privacy Officer at privacynotices@danzbet.ca. All complaints and disputes will be processed, recorded and addressed in a timely, fair, transparent and appropriate fashion. In the event a player or other individual makes a privacy-related complaint to Danzbet, Danzbet will address the complaint pursuant to its publicly posted complaints process adhering to its Customer Care and Dispute Resolution Policy (the "CCDR") pursuant to Section 24.02 of the Operator Agreement. In the event a Player exhausts Danzbet's complaints process without what they believe to be a satisfactory resolution, the Player may request a copy of their case file, which Danzbet must aid iGO in the investigation and handling of that complaint, all in accordance with the CCDR.
If you have any questions about this Policy or would like to request any additional information, please contact privacynotices@danzbet.ca
Additionally, if you wish to make a complaint you can contact customersupport@danzbet.ca